How do I make a claim?
You can call the Claims Division on +248 2660981/2660982 for general and 2660971/2660972 for life or send us an email at for any advice on how to proceed with your claims. The claims form can be downloaded here, can be sent to you via email or can be collected from all our offices¬†or from your broker. When lodging your claim, you can send us your completed form and associated documents via email at or you can deliver to any of our office.

Do I need to submit specific documents when making a claim?

Depending on your claims, you may need to submit specific documentations. To find out which documents you will need to submit, you can download the claims form and the list is shown at the end of the form. You can also call us on +248 2660981 / 2660982 or contact your broker.

Why do I need to pay an excess?

Paying an excess is a way for you to accept a small portion of the risk yourself. The amount of the excess to be paid is determined by us and is specified in your policy.

Are some claims excluded?
Yes. You should always read your policy book thoroughly to see what you are entitled to claim. If unsure, please contact us on +248 429 5065 / 429 5054 and we will provide you with all the relevant information you need. You can also send an email at

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